(Revision 1.6 – Dated 01/02/2017)
Returns are accepted when the product has been purchased and is unopened:
NOTE: Phone and Tablet spare parts usually come with a 90 day (or less) warranty, unlike most IT components and peripherals which tend to be covered by a 12 month warranty (or longer for some items such as Monitors).
Should you suspect a fault with your product please make sure:
For all products that we deem as non-repairable or a manufacturer fault, should the fault occur within 28 days from the date of delivery you have the option of a prompt repair, a refund or an exchange after we have tested the item and determined the fault.
Workshop purchases which require home installation/workshop set-up via one of our technicians will be handled as a standard on-site/workshop repair, and therefore will be a chargeable service. Such services are non-refundable should the item be returned at a later date as the work will have been carried out.
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present.
If you do not have a receipt, we may, at our discretion refund or exchange at the current or most recent selling price via a ‘Home Fix Computers’ Credit Note. This does not restrict your rights to return faulty items.
All items come with a minimum 12-Months manufacturer warranty. If a fault occurs outside of the initial 28-day period, we recommend that you liaise with the manufacturer directly to arrange a replacement as most manufacturers offer efficient replacement services.
In the event that a new laptop/computer system has been supplied and set-up by us, the item may only be refunded/exchanged if it is unused by the customer or is faulty. We reserve the right to carry out any appropriate test to ensure this is the case within a reasonable time frame, as determined by law.
All labour is covered by a 14 day guarantee, so should the same fault or problem reoccur within such period, one of our Technicians will look at the issue once again free of charge. Should any parts be required to complete such repair, these will be chargeable.
We must be notified of any issues within the 14 day period after the collection of your system from our repair centre or the date of the on-site appointment for any labour warranty claim. Claim notifications outside of this period will be treat as a new chargeable repair – although a lower charge may be offered at the discretion of the company as a gesture of goodwill.
Any parts used during a repair are covered by a 12 month guarantee, and should they develop a fault within that time, ‘Home Fix Computers’ will cover the cost of any labour to repair/replace such faulty parts during that period. Any additional services (such as data backup or a change in configuration) may be charged for as these are excluded from the guarantee.
Repair Status Checker:
Please enter your surname and ticket number below to check the progress on a ticket or retrieve invoice copies:
Repair Centre Details:
1 Roseberry Court, Stokesley Business Park, Stokesley TS9 5QT
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